Front Desk Guest Services Agent | Flexible Hours + PTO

Stonebridge Companies; Garden Grove (CA); Híbrido; USD 20.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

PTO

401(k) Matching

Wellness

Life Insurance

Disability

Savings Accounts

Tuition Aid

Travel Perks

Descripción de la vacante

Stonebridge Companies seeks a part-time Guest Service Agent in Garden Grove/Anaheim, CA to support the front desk operations. You will greet and register guests, balance accounts, process payments, and coordinate with housekeeping to ensure guest satisfaction.

Responsibilities include issuing room keys, reviewing charges at checkout, posting services, and answering questions about local dining and attractions. Flexibility for evenings, weekends, and holidays is required.

Formación

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsabilidades

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Conocimientos

Customer service

Communication

PMS Knowledge

Cash handling

Bookkeeping

Problem solving

Attention to detail

Organizational skills

Independence

Herramientas

PMS Software

Descripción del empleo

Stonebridge Companies seeks a part-time Guest Service Agent in Garden Grove/Anaheim, CA to support the front desk operations. You will greet and register guests, balance accounts, process payments, and coordinate with housekeeping to ensure guest satisfaction.

Responsibilities include issuing room keys, reviewing charges at checkout, posting services, and answering questions about local dining and attractions. Flexibility for evenings, weekends, and holidays is required.