Front Desk Guest Experience Pro (Part-Time)

Automatic Data Processing, Inc.; Orlando (FL); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Holiday Inn Express Orlando East is seeking a Front Desk Agent to provide warm, efficient service at the Orlando East location. This part‑time role focuses on check‑in/check‑out, guest assistance, and maintaining a high standard of hospitality across all hotel services.

You will handle phone inquiries, reservations support, cash handling, and accurate record keeping while upholding brand policies. Join a team dedicated to guest satisfaction and smooth operations.

Responsabilités

• Sell rooms to maximize ADR and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.

Description du poste

Holiday Inn Express Orlando East is seeking a Front Desk Agent to provide warm, efficient service at the Orlando East location. This part‑time role focuses on check‑in/check‑out, guest assistance, and maintaining a high standard of hospitality across all hotel services.

You will handle phone inquiries, reservations support, cash handling, and accurate record keeping while upholding brand policies. Join a team dedicated to guest satisfaction and smooth operations.