FRONT DESK GUEST SVC AGENT

ADP, Inc.; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Holiday Inn Express Orlando East is seeking a Front Desk Agent to provide warm, efficient service at the Orlando East location. This part‑time role focuses on check‑in/check‑out, guest assistance, and maintaining a high standard of hospitality across all hotel services.

You will handle phone inquiries, reservations support, cash handling, and accurate record keeping while upholding brand policies. Join a team dedicated to guest satisfaction and smooth operations.

Responsibilities

• Sell rooms to maximize ADR and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK GUEST SVC AGENT

FRONT DESK AGENT Part Time Holiday Inn Exp - Orlando, Orlando, FL, US

Please come join us as a front desk agent at our award-winningHoliday Inn Express, OrlandoEast!

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

III. DUTIES AND RESPONSIBILITIES

1. 1. Sell rooms so as to maximize the average daily rate and occupancy.
2. 2. Check in and out guests in an efficient and friendly manner.
3. 3. Maintain cash bank in order to receive payment and make change.
4. 4. Answer phones within 3 rings.
5. 5. Assist with reservations during each shift as needed.
6. 6. Know all Front Desk policies and procedures, including 100% guest satisfaction.
7. 7. Be knowledgeable of all hotel outlets and hours of operation.
8. 8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
9. 9. Record and process all wake-up calls, and follow up
   with supervisor for any opportunities.
10. 10. Ensure all messages and mail is received by the guests.
11. 11. Perform bucket check daily.
12. 12. Maintain a current cash list.
13. 13. Monitor credit card high balances and obtain authorization for high balances.
14. 14. Monitor cash paying guests and maintain credit balances.
15. 15. Honor special room requests requiring pre-blocking.
16. 16. Know Inn Time (computer program for front desk) procedures.
17. 17. Be polite courteous, and helpful to all guests.
18. 18. Use response log to ensure all requests are being met.
19. 19. Maintain all reports needed in event of the computer going down.
20. 20. Know room status at all times.