Front Desk & Guest Experience Pro

Concord Hospitality Enterprises Co.; Mount Pleasant (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises Co. in Mount Pleasant, SC is seeking a Front Desk Clerk or Guest Services Clerk to provide outstanding hospitality at the hotel entrance and front desk.

You will engage with guests, resolve concerns, and support a smooth guest experience every day. The position offers a comprehensive benefits package, including medical/dental/vision, life and disability insurance, a 401K, tuition assistance, and employee discounts on hotel stays, plus ongoing training and career

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises Co. in Mount Pleasant, SC is seeking a Front Desk Clerk or Guest Services Clerk to provide outstanding hospitality at the hotel entrance and front desk.

You will engage with guests, resolve concerns, and support a smooth guest experience every day. The position offers a comprehensive benefits package, including medical/dental/vision, life and disability insurance, a 401K, tuition assistance, and employee discounts on hotel stays, plus ongoing training and career