Front Desk & Guest Experience Manager (AGM Support)

Automatic Data Processing, Inc.; Placentia (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Residence Inn Anaheim Placentia/Fullerton is seeking a Front Desk Manager/Assistant General Manager to lead daily front desk operations and support the General Manager in hotel management. The role requires Marriott experience, supervisory skills, and a guest‑focused leadership style.

Responsibilities include supervising front desk staff, managing check-ins/outs, handling guest requests, and ensuring brand standards and loyalty program recognition are upheld.

Qualifications

• Residence Inn by Marriott experience required.
• Previous supervisory experience in a hotel setting.
• Full availability, including weekends, holidays, and morning, evening shifts and night audit.
• Experience with Marriott systems (FSPMS/Opera, GXP) required.

Responsibilities

• Supervise, schedule, train and coach front desk associates
• Oversee check-in and check-out, reservations, and guest requests
• Resolve guest concerns and maintain high guest satisfaction scores; support Marriott Bonvoy recognition and Marriott brand standards
• Handle shift reports and daily audits
• Assist the General Manager with hotel operations and act as manager on duty when needed

Skills

Communication

Problem-solving

Leadership

Tools

Marriott systems (FSPMS/Opera, GXP)

Job description

Residence Inn Anaheim Placentia/Fullerton is seeking a Front Desk Manager/Assistant General Manager to lead daily front desk operations and support the General Manager in hotel management. The role requires Marriott experience, supervisory skills, and a guest‑focused leadership style.

Responsibilities include supervising front desk staff, managing check-ins/outs, handling guest requests, and ensuring brand standards and loyalty program recognition are upheld.