FRONT DESK MANAGER/ ASSISTANT GENERAL MANAGER

Residence Inn by Marriott Anaheim/Placentia; Placentia (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Residence Inn by Marriott Anaheim Placentia is seeking a Front Desk Manager/Assistant General Manager to lead the front desk team and support the General Manager in daily hotel operations.

The role requires experience with residence Inn properties, supervisory experience in hotels, full availability including weekends and various shifts, and proficiency with Marriott systems like FSPMS/Opera and GXP.

Qualifications

• Experience in a Front Desk or hotel supervisory role is required.
• Strong leadership and guest-service oriented approach.

Responsibilities

• Supervise, schedule, train and coach front desk associates.
• Oversee check-in/check-out, reservations and guest requests.
• Resolve guest concerns and maintain high guest satisfaction scores.
• Support Marriott Bonvoy recognition and brand standards.
• Handle shift reports and daily audits.
• Assist the General Manager with hotel operations and act as manager on duty when needed.

Skills

Leadership

Communication

Problem-solving

Tools

FSPMS/Opera

GXP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK MANAGER/ ASSISTANT GENERAL MANAGER

Front Desk Manager Full Time FHG Employees Four, Placentia, CA, US

2 days ago Requisition ID: 1616

Salary Range: $20.00 To $28.00 Hourly

Residence Inn by Marriott Anaheim Placentia/Fullerton, Placentia, CA
Pay: $20.00–$28.00 per hour, depending on experience

Residence Inn Anaheim Placentia/Fullerton is looking for an experienced, guest-focused leader to manage our front desk operations and support our General Manager in the hotel’s day-to-day management.

Responsibilities

• Supervise, schedule, train and coach front desk associates
• Oversee check-in and check-out, reservations, and guest requests
• Resolve guest concerns and maintain high guest satisfaction scores
• Support Marriott Bonvoy recognition and Marriott brand standards
• Handle shift reports and daily audits
• Assist the General Manager with hotel operations and act as manager on duty when needed

Requirements

• Residence Inn by Marriott experience required
• Previous supervisory experience in a hotel setting
• Full availability, including weekends, holidays, and morning, evening shifts and night audit.
• Strong communication, problem-solving and leadership skills
• Experience with Marriott systems (e.g. FSPMS/Opera, GXP) required