Front Desk & Assistant GM - Guest Experience Leader

Residence Inn by Marriott Anaheim/Placentia; Placentia (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Residence Inn by Marriott Anaheim Placentia is seeking a Front Desk Manager/Assistant General Manager to lead the front desk team and support the General Manager in daily hotel operations.

The role requires experience with residence Inn properties, supervisory experience in hotels, full availability including weekends and various shifts, and proficiency with Marriott systems like FSPMS/Opera and GXP.

Qualifications

• Experience in a Front Desk or hotel supervisory role is required.
• Strong leadership and guest-service oriented approach.

Responsibilities

• Supervise, schedule, train and coach front desk associates.
• Oversee check-in/check-out, reservations and guest requests.
• Resolve guest concerns and maintain high guest satisfaction scores.
• Support Marriott Bonvoy recognition and brand standards.
• Handle shift reports and daily audits.
• Assist the General Manager with hotel operations and act as manager on duty when needed.

Skills

Leadership

Communication

Problem-solving

Tools

FSPMS/Opera

GXP

Job description

Residence Inn by Marriott Anaheim Placentia is seeking a Front Desk Manager/Assistant General Manager to lead the front desk team and support the General Manager in daily hotel operations.

The role requires experience with residence Inn properties, supervisory experience in hotels, full availability including weekends and various shifts, and proficiency with Marriott systems like FSPMS/Opera and GXP.