Front Desk & Guest Experience Manager

Merete Hotel Management; Hermiston (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Health benefits

Career development opportunities

Job summary

Merete Hotel Management is seeking a Front Office Manager to oversee the hotel front desk operations, ensure guest satisfaction, and lead a trained team. You will supervise scheduling, payroll reporting, and adherence to company policies while maintaining a professional, welcoming front desk environment.

The role demands strong guest service skills, leadership qualities, and the ability to manage time and resources effectively in a fast-paced hotel setting.

Qualifications

• Experience in front desk operations and guest service management.
• Ability to train, supervise and counsel team members.
• Knowledge of scheduling laws and payroll reporting.

Responsibilities

• Oversee daily front desk operations and staff.
• Train, supervise, and develop the front desk team.
• Ensure guest satisfaction through service excellence and safety compliance.

Skills

Front desk leadership

Team supervision

Scheduling

Communication

Payroll management

Tools

PMS/Front desk software

Job description

Merete Hotel Management is seeking a Front Office Manager to oversee the hotel front desk operations, ensure guest satisfaction, and lead a trained team. You will supervise scheduling, payroll reporting, and adherence to company policies while maintaining a professional, welcoming front desk environment.

The role demands strong guest service skills, leadership qualities, and the ability to manage time and resources effectively in a fast-paced hotel setting.