Guest Experience Front Desk Manager

Paycom; Medford (OR); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development / Advancement_opps

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete is seeking a Front Office Manager for SpringHill Suites Medford Airport in Medford, OR. The role oversees the front desk, ensures exceptional guest service, and trains staff to standard operating procedures.

You will lead scheduling, performance reviews, and daily operations while upholding company policies and safety standards. Strong communication and supervisory skills are essential for success.

Qualifications

• Prior customer service experience necessary.
• Experience working with computers and operating keyboards.
• Prior cash handling experience necessary.
• Supervisory experience preferable.
• May require a valid driver’s license with acceptable driving record.
• Must pass criminal background check.

Responsibilities

• Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
• Follow predictive scheduling laws and regulations.
• Conduct performance appraisals.
• Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
• Monitor payroll hours and reports.
• Completes reports paperwork (forecasts, budgets, action plans).
• Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.

Skills

Customer service

Communication skills

Cash handling

Supervisory experience

Computer skills

Education

High School Diploma

Job description

Merete is seeking a Front Office Manager for SpringHill Suites Medford Airport in Medford, OR. The role oversees the front desk, ensures exceptional guest service, and trains staff to standard operating procedures.

You will lead scheduling, performance reviews, and daily operations while upholding company policies and safety standards. Strong communication and supervisory skills are essential for success.