Front Office Manager - Holiday Inn Express - Hermiston

Merete Hotel Management; Hermiston (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Health benefits

Career development opportunities

Job summary

Merete Hotel Management is seeking a Front Office Manager to oversee the hotel front desk operations, ensure guest satisfaction, and lead a trained team. You will supervise scheduling, payroll reporting, and adherence to company policies while maintaining a professional, welcoming front desk environment.

The role demands strong guest service skills, leadership qualities, and the ability to manage time and resources effectively in a fast-paced hotel setting.

Qualifications

• Experience in front desk operations and guest service management.
• Ability to train, supervise and counsel team members.
• Knowledge of scheduling laws and payroll reporting.

Responsibilities

• Oversee daily front desk operations and staff.
• Train, supervise, and develop the front desk team.
• Ensure guest satisfaction through service excellence and safety compliance.

Skills

Front desk leadership

Team supervision

Scheduling

Communication

Payroll management

Tools

PMS/Front desk software

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.We offerCompetitive PayFlexible SchedulingCareer Development / Advancement OpportunitiesPaid Time OffHealth BenefitsTravel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.FRONT OFFICE MANAGERAssociates are paid weekly!SUMMARYEffectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.ESSENTIAL FUNCTIONSSelect, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.Follow predictive scheduling laws and regulations.Conduct performance appraisals.Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.Apply the company handbook and employment and labor laws in a fair and equitable manner.Monitor payroll hours and reports.Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.Attends, as well as schedules and conduct departmental meetings.Keeps work area neat and organized.Reports all unsafe working conditions immediately.Assures property operation meets audit standards.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONConstantly standing at the Front Desk on tile or carpet.Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.WORKING CONDITIONSExposed to computers, telephones, fluorescent lighting and office/lobby noise.May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.Must adhere to Company safety standards and procedures.SUCCESS FACTORSEffective time management (e.g., planning prioritizing, delegating, directing)Effective communication both verbal and written with associates, guests, and members of management.Demonstrate initiative, integrity, and business professionalism.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.Ensure prompt and courteous service to guests to ensure all guest experiences are superior.Meets or exceeds productivity standards.Follow all safety procedures.Prior customer service experience necessary.Experience working with computers and operating keyboards.Prior cash handling experience necessary.Supervisory experience preferable.May require a valid driver’s license with acceptable driving record.Must pass criminal background check.