Front Desk Leader: Guest Experience & Service Excellence

Hulsing Hotels / Earth Fare / Accucare; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Unknown Hotel is seeking a Guest Services Manager to supervise front office staff, oversee front desk, reservations, guest services and telephone areas, and ensure high standards of guest satisfaction. You will work with external and internal clients, practice a listen-first approach to guest complaints, and multitask effectively.

Responsibilities include directing operations at the front desk, hiring/training supervising staff, addressing inquiries and complaints, managing front desk budget and

Qualifications

• High School Education or GED required.
• Bachelor's degree in business administration or hospitality management preferred.
• Minimum of two years front desk experience.
• Flexibility and willingness to work beyond scheduled hours, including weekends.
• Effective problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Direct operations at the front desk and ensure customer service meets high standards for guest satisfaction.
• Hire, train, and supervise front office staff, ensuring excellent guest services and adherence to hotel policies.
• Interact with customers in person and by phone, assist inquiries, and mitigate guest complaints.
• Manage front desk budget and order office supplies as needed.
• Compile occupancy reports and financial information for the general manager.
• Demonstrate leadership in service culture, development, and adherence to procedures.
• Resolve and take appropriate actions on customer complaints to protect hotel interests.
• Ensure compliance with hotel policies and standards and provide staff guidance.
• Handle day-to-day billing and guest service queries and review postings for accuracy.

Skills

Excellent communication

Problem-solving

Weekend availability

Education

High School or GED

Bachelor's degree in business/hospitality (preferred)

Job description

Unknown Hotel is seeking a Guest Services Manager to supervise front office staff, oversee front desk, reservations, guest services and telephone areas, and ensure high standards of guest satisfaction. You will work with external and internal clients, practice a listen-first approach to guest complaints, and multitask effectively.

Responsibilities include directing operations at the front desk, hiring/training supervising staff, addressing inquiries and complaints, managing front desk budget and