Front Desk & Guest Experience Leader

Dream Hollywood; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dream Hollywood in Los Angeles is seeking a Front Desk Manager to supervise daily Front Desk operations, maximize guest satisfaction, and drive revenue performance under the General Manager.

You will interview, hire, train staff; respond to guest requests; ensure SOPs/LSOPs compliance; supervise Guest Service Agents; and model calm leadership during busy periods. This role requires strong communication, teamwork, and readiness to resolve issues with tact.

Qualifications

• Experience in hotel front desk operations.
• Strong guest service orientation.

Responsibilities

• Interview, hire, and train Front Desk staff.
• Respond to guest requests and resolve issues.
• Ensure SOPs/LSOPs compliance and maximize revenues.
• Supervise the Guest Service Agents.

Skills

English communication

Teamwork

Job description

Dream Hollywood in Los Angeles is seeking a Front Desk Manager to supervise daily Front Desk operations, maximize guest satisfaction, and drive revenue performance under the General Manager.

You will interview, hire, train staff; respond to guest requests; ensure SOPs/LSOPs compliance; supervise Guest Service Agents; and model calm leadership during busy periods. This role requires strong communication, teamwork, and readiness to resolve issues with tact.