Front Desk & Guest Experience Leader

RiseMe; Colorado; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k company match

PTO/PTO exchange

Job summary

Makeready LLC, owner-operator of Halcyon Denver, seeks a Front Desk Lead to brighten the room and deliver warm, personalized guest experiences. You will onboard and train front office staff, ensure adherence to the F.I.E.L.D.

Guide, and coordinate with other departments to provide distinctive service. This role requires a guest-first attitude, strong knowledge of the property and surrounding area, and the ability to lead, motivate and develop team members.

Qualifications

• Prior experience preferred.
• Guest-first attitude and approach.
• Knowledge of the property, amenities and surrounding area.
• Lead, motivate and develop Team Members.

Responsibilities

• Lead the front desk team to create distinctive experiences for guests.
• Select, onboard, train and cross-train all front office team members.
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards.
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously.
• Maintain open interdepartmental communication.

Skills

Guest-focused

Front desk

Team development

Property knowledge

Job description

Makeready LLC, owner-operator of Halcyon Denver, seeks a Front Desk Lead to brighten the room and deliver warm, personalized guest experiences. You will onboard and train front office staff, ensure adherence to the F.I.E.L.D.

Guide, and coordinate with other departments to provide distinctive service. This role requires a guest-first attitude, strong knowledge of the property and surrounding area, and the ability to lead, motivate and develop team members.