Front Desk Manager

RiseMe; Colorado; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k company match

PTO/PTO exchange

Job summary

Makeready LLC, owner-operator of Halcyon Denver, seeks a Front Desk Lead to brighten the room and deliver warm, personalized guest experiences. You will onboard and train front office staff, ensure adherence to the F.I.E.L.D.

Guide, and coordinate with other departments to provide distinctive service. This role requires a guest-first attitude, strong knowledge of the property and surrounding area, and the ability to lead, motivate and develop team members.

Qualifications

• Prior experience preferred.
• Guest-first attitude and approach.
• Knowledge of the property, amenities and surrounding area.
• Lead, motivate and develop Team Members.

Responsibilities

• Lead the front desk team to create distinctive experiences for guests.
• Select, onboard, train and cross-train all front office team members.
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards.
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously.
• Maintain open interdepartmental communication.

Skills

Guest-focused

Front desk

Team development

Property knowledge

Job description

The ultimate 'non-hotel,' Halcyon’s 154-rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4-Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work.”

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Maintain open interdepartmental communication

Requested Capabilities

• Prior experience preferred
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job Close Date: 10/31/26 or until filled