Front Desk & Guest Experience Lead – Private Equity

H.I.G. Capital; Miami (FL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

H.I.G. Capital, headquartered in Miami, seeks an organized administrative professional to be the first impression for our firm.

You will manage a high-volume switchboard, greet guests, and perform a full range of administrative duties to support executives and teams. The role requires strong communication, confidentiality, and reliability, with responsibilities spanning calendar management, travel arrangements, and document processing.

Qualifications

• A high school diploma and a minimum of two years of relevant experience required.
• Proficiency in Microsoft Office; Concur and Salesforce preferred.
• Excellent written and verbal communication; strong confidentiality and judgment.

Responsabilités

• Field a high volume switchboard and direct calls professionally.
• Screen calls and determine call priority during peak periods.
• Greet visiting employees and guests and provide high-level service.
• Communicate location and directions clearly.
• Provide clerical support like inputting data, logs, and mail distribution.
• Adhere to security protocols and escort guests.
• Serve as main contact for delivery services, vendors, and couriers.
• Process travel and expense reimbursement requests per policy.
• Coordinate domestic and international travel arrangements.
• Book flights, hotels, transportation, itineraries, and meetings.
• Maintain calendars, contacts, and databases with confidentiality.
• Coordinate logistics for meetings including video conferencing and catering.
• Coordinate and manage department activities and events.
• Maintain and handle sensitive information confidentially; be a team player.
• Assist with internal ad hoc projects.

Connaissances

Communication skills

Interpersonal skills

Reliability

Punctuality

Team support

Formation

High school diploma

College degree preferred

Outils

Microsoft Office Suite

Concur

Salesforce

Description du poste

H.I.G. Capital, headquartered in Miami, seeks an organized administrative professional to be the first impression for our firm.

You will manage a high-volume switchboard, greet guests, and perform a full range of administrative duties to support executives and teams. The role requires strong communication, confidentiality, and reliability, with responsibilities spanning calendar management, travel arrangements, and document processing.