Receptionist

H.I.G. Capital; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

H.I.G. Capital, headquartered in Miami, seeks an organized administrative professional to be the first impression for our firm.

You will manage a high-volume switchboard, greet guests, and perform a full range of administrative duties to support executives and teams. The role requires strong communication, confidentiality, and reliability, with responsibilities spanning calendar management, travel arrangements, and document processing.

Qualifications

• A high school diploma and a minimum of two years of relevant experience required.
• Proficiency in Microsoft Office; Concur and Salesforce preferred.
• Excellent written and verbal communication; strong confidentiality and judgment.

Responsibilities

• Field a high volume switchboard and direct calls professionally.
• Screen calls and determine call priority during peak periods.
• Greet visiting employees and guests and provide high-level service.
• Communicate location and directions clearly.
• Provide clerical support like inputting data, logs, and mail distribution.
• Adhere to security protocols and escort guests.
• Serve as main contact for delivery services, vendors, and couriers.
• Process travel and expense reimbursement requests per policy.
• Coordinate domestic and international travel arrangements.
• Book flights, hotels, transportation, itineraries, and meetings.
• Maintain calendars, contacts, and databases with confidentiality.
• Coordinate logistics for meetings including video conferencing and catering.
• Coordinate and manage department activities and events.
• Maintain and handle sensitive information confidentially; be a team player.
• Assist with internal ad hoc projects.

Skills

Communication skills

Interpersonal skills

Reliability

Punctuality

Team support

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Concur

Salesforce

Job description

H.I.G. Capital is a leading global private equity investment firm with $70 billion of assets under management with a focus on the mid cap segment of the market. The H.I.G. family of funds includes private equity, growth equity, real estate, direct lending, special situation credit, and growth-stage healthcare. We focus on providing capital to businesses with attractive growth potential and align ourselves with committed management teams and entrepreneurs to help grow businesses of significant value. Our team of over 500 investment professionals has substantial operating, consulting, technology, and financial management experience, enabling us to contribute meaningfully to our portfolio companies. H.I.G. is based in Miami, with offices in Atlanta, Boston, Chicago, Los Angeles, New York, and San Francisco, and affiliate offices in Hamburg, London, Luxembourg, Madrid, Milan, and Paris in Europe as well as Bogotá, Rio de Janeiro, and São Paulo in Latin America, Dubai in the Middle East, and Hong Kong in Asia.

Role Overview

As the first impression of our leading global private equity investment firm, the ideal candidate is a welcoming and warm professional capable of fielding a high-volume switchboard while also welcoming guests. The ideal candidate is an organized, detailed and service-oriented self-starter with extensive experience handling a wide range of administrative tasks. The candidate anticipates the needs to those he/she supports and manages competing priorities calmly and efficiently. The candidate displays sound judgment in a variety of situations to achieve positive outcomes.

Role Responsibilities

• Field a high volume switchboard by correctly directing calls to the appropriate individuals, always maintaining a calm, professional demeanor
• Apply good judgment in screening calls and determining call priority during peak periods, adhering to company guidelines and protocols
• Greet visiting employees and guests warmly and professionally, provide a high level of service and assistance
• Communicate company information such as location and directions clearly and accurately
• Provide clerical support such as inputting data, maintaining logs and distributing mail
• Adhere to company security protocols and ensure that a company representative always escorts guests
• Serve as the main point of contact for delivery services, vendors, and couriers
• Process and reconcile travel and expense reimbursement requests while adhering to company policy and guidelines
• Coordinate travel arrangements for domestic and international travel, assuring optimization of traveler’s time in conjunction with their schedule
• Responsibilities will include; booking of flights, hotel accommodations, transportation, reservations, preparing itineraries, and coordination of meetings
• Maintain detailed calendars, contacts, and databases potentially for multiple professionals, while maintaining accuracy and confidentiality
• Coordinate logistics for both internal and external meetings and conferences; including video conferencing, catering, preparing meeting materials, printing and binding presentations
• Coordinate and manage department activities and special events, as requested
• Manage sensitive information with the utmost confidentiality
• Act as a team player with peers, providing support when necessary
• Execute on internal ad hoc projects and responsibilities, as requested

Requirements & Qualifications

• A high school diploma and a minimum of two years of relevant experience required, college degree preferred
• Proficiency in the Microsoft Office Suite required, knowledge of Concur and Salesforce preferred Excellent written and verbal communication skills are required
• Confidentiality sound judgment and the ability to successfully build and maintain strong professional relationships with key partners and peers is essential
• Exceptional interpersonal skills, reliability and punctuality are essential
• Please note this position may require occasional availability during non-business hours to assist with urgent tasks, such as last-minute travel changes