Member Services Concierge - Gym Front Desk (Part-Time)

Crunch Fitness, Primetime Fitness LLC; New York (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Crunch Fitness in New York, NY is seeking a motivated Front Desk Agent to join our team. The Member Services Representative will greet members, answer questions, schedule tours, enroll new members, and support daily operations with a friendly, no-judgments vibe.

This part-time, in-person role offers $17.00 per hour with mornings, evenings, and weekend shifts. You’ll help create a welcoming club atmosphere and promote amenities while delivering outstanding member experiences.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Customer service

Sales

Communication

Teamwork

CPR/AED

Job description

Crunch Fitness in New York, NY is seeking a motivated Front Desk Agent to join our team. The Member Services Representative will greet members, answer questions, schedule tours, enroll new members, and support daily operations with a friendly, no-judgments vibe.

This part-time, in-person role offers $17.00 per hour with mornings, evenings, and weekend shifts. You’ll help create a welcoming club atmosphere and promote amenities while delivering outstanding member experiences.