Front Desk Guest Experience Lead | Flexible Hours & Benefits

Four Points Philadelphia Airport; Philadelphia (Philadelphia County); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Pet Insurance

PTO and Payroll Incentives for Annual,

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with employer 3

Descripción de la vacante

Four Points Philadelphia Airport is seeking a friendly Front Desk Agent to manage check-in/out, assist guests, and handle payments according to hotel requirements. You will be the first point of reference for guests and vendors, delivering professional service in a fast-paced environment.

The role may require flexible scheduling availability and provides opportunities for growth within the Island Hospitality training framework, plus wellness and employee benefits.

Formación

• Highly motivated team player with strong initiative and desire for achievement.
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsabilidades

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Conocimientos

Team player

Problem solving

Stress management

Guest service

Communication

Descripción del empleo

Four Points Philadelphia Airport is seeking a friendly Front Desk Agent to manage check-in/out, assist guests, and handle payments according to hotel requirements. You will be the first point of reference for guests and vendors, delivering professional service in a fast-paced environment.

The role may require flexible scheduling availability and provides opportunities for growth within the Island Hospitality training framework, plus wellness and employee benefits.