Guest Experience Agent - Front Desk (Flexible Schedule)

Newark Four Points; Newark (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Newark Four Points is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide information about local attractions. You will handle payments and assist guests with requests in a courteous manner.

The role requires strong communication skills, a minimum of one year in customer service (hotel experience preferred), and the ability to work a flexible schedule including weekends and holidays. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Newark Four Points is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide information about local attractions. You will handle payments and assist guests with requests in a courteous manner.

The role requires strong communication skills, a minimum of one year in customer service (hotel experience preferred), and the ability to work a flexible schedule including weekends and holidays. Bilingual English/Spanish is a plus.