Front Desk & Guest Experience Lead — Dog Care

WoofDah!; Burnsville (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dental & vision benefits

401(k) with company match

Medical benefits after 6 months (full‑

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

WoofDah! in Burnsville is seeking a friendly Front Desk Associate to greet guests, check pets in and out, and support the grooming and daycare teams with warm hospitality. You’ll use phones, computers, and POS systems, maintain accurate notes, keep the lobby tidy, and communicate services and updates to pet parents.

A love for dogs and calm, organized multitasking are a must, with weekend and evening availability helping you grow into supervisory responsibilities over time. WoofDah!

Qualifications

• A genuine love for dogs and a passion for delivering exceptional hospitality.
• Strong communication skills, both written and verbal, with excellent phone etiquette.
• Highly organized with sharp attention to detail and the ability to manage multiple tasks at once.
• Comfortable working in a fast-paced environment with a calm, solutions-oriented mindset.
• Comfortable using phones, computers, and POS systems in a busy environment.
• Comfortable interacting with dogs of all sizes and temperaments.
• Ability to stand or sit for extended periods and move between front and back-of-house areas.
• Ability to lift up to 30 lbs. occasionally.
• Available for flexible scheduling, including weekends, evenings, and holidays.
• Understanding of the trust pet parents place in us when leaving their family members in our care.
• 1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not required.

Responsibilities

• Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism
• Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately
• Answer phones promptly and professionally, maintaining excellent phone etiquette at all times
• Support the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areas
• Ensure every pet parent is informed about our services, products, and any updates relevant to their pup's stay
• Maintain an organized, clean, and welcoming front desk and lobby area
• Keep clear and accurate daily notes to support seamless communication across the team
• Conduct opening and closing procedures and follow standard cleaning protocols
• Assist with daycare play groups and kennel areas as needed
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs

Skills

Dog lover

Communication skills

Organizational skills

Calm under pressure

Customer service

Dog handling

Physical stamina

Flexible scheduling

Trust & responsibility

Reception experience

Tools

POS systems

Job description

WoofDah! in Burnsville is seeking a friendly Front Desk Associate to greet guests, check pets in and out, and support the grooming and daycare teams with warm hospitality. You’ll use phones, computers, and POS systems, maintain accurate notes, keep the lobby tidy, and communicate services and updates to pet parents.

A love for dogs and calm, organized multitasking are a must, with weekend and evening availability helping you grow into supervisory responsibilities over time. WoofDah!