Front Desk Manager

Dogmanyc; New York (NY); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

401(k)

PTO

employee discounts on services

overtime

Job summary

Dogmanyc is seeking a Front Desk Manager to be the first point of contact for clients and their dogs, coordinating front‑of‑house operations across daycare, boarding, grooming, and enrichment. You will manage scheduling, check‑in/check‑out, and lead the front desk team to keep the facility safe, organized, and welcoming.

The ideal candidate is highly organized, excels at multitasking, and brings strong customer service instincts.

Qualifications

• 1+ years of experience in a customer-facing role; supervisory or management experience preferred.
• Genuine comfort and confidence working around dogs of all breeds, sizes, and energy levels.
• Strong organizational skills and ability to manage multiple schedules and priorities simultaneously.
• Excellent verbal and written communication skills; calm and professional under pressure.
• Proficiency with scheduling/POS software (e.g., Gingr, PetExec, or similar) or ability to learn quickly.
• Experience in pet care, veterinary, grooming, or hospitality industries is a plus.
• High school diploma or equivalent required.
• Hands-on experience with office machines and proficiency in English (oral and written).
• Knowledge of G-suite, Google for Work, and PetExec is a plus.
• Problem-solving skills and high organizational and multitasking abilities.
• Good communication and people skills.

Responsibilities

• Greet clients and dogs at check-in and check-out; manage inquiries; process payments; maintain client and pet records.
• Manage the daily schedule across all departments — daycare, boarding, grooming, and enrichment; ensure accurate headcounts and staff-to-dog ratios.
• Serve as the communication link between clients and all departments; relay instructions and schedule changes promptly.
• Hire, train, schedule, and supervise front desk staff; create and maintain front desk procedures.
• Upsell services and follow up on new client leads; support marketing and retention initiatives.
• Monitor lobby cleanliness and organization; ensure documentation is complete before dogs are admitted; follow safety protocols.
• Reconcile daily sales and payments; manage data entry; assist ownership with reporting and vendor coordination.
• Monitor stock and order office and grooming supplies.
• Handle complaints and specific customer requests with timely, accurate resolutions.
• Ensure company policies and security requirements are met.

Skills

Customer service

Staff supervision

Organization

Communication

Scheduling software

Education

High school diploma

Tools

Gingr

PetExec

Google Workspace

Job description

Job Summary

The Front Desk Manager is the first point of contact for clients and their dogs, and the operational hub connecting every department of the business — daycare, boarding, grooming, overnight care, and enrichment activities (walks, hikes, and agility play). This role oversees front‑of‑house operations, manages scheduling and check‑in/check‑out across all services, leads the front desk team, and ensures every client interaction reflects a safe, organized, and welcoming facility. The ideal candidate is a highly organized multitasker with strong customer service instincts, comfort around dogs of all sizes and temperaments, and the ability to keep a fast‑paced front desk running smoothly.

Key Responsibilities

• Client & Front Desk Operations: Greet clients and dogs warmly at check‑in and check‑out; manage phone, email, and walk‑in inquiries; process payments, packages, and memberships; maintain accurate client and pet records (vaccinations, behavior notes, feeding/medication instructions).
• Scheduling & Coordination: Manage the daily schedule across all departments — daycare attendance, boarding and overnight reservations, grooming appointments, and enrichment add‑ons (walks, hikes, agility sessions) — ensuring accurate headcounts and staff‑to‑dog ratios are communicated to each department.
• Department Liaison: Serve as the communication link between clients and the daycare, boarding, grooming, and enrichment teams; relay special instructions, incident reports, or schedule changes promptly and accurately.
• Team Leadership: Hire, train, schedule, and supervise front desk staff; set performance expectations and provide coaching; create and maintain front desk procedures and checklists.
• Sales & Retention: Upsell services such as grooming add‑ons, boarding packages, and enrichment activities; follow up on new client leads and tours; support marketing and retention initiatives.
• Facility & Safety Oversight: Monitor lobby and front‑of‑house cleanliness and organization; ensure required documentation (vaccine records, waivers, agreements) is complete and current before dogs are admitted; follow emergency and incident‑reporting protocols.
• Administrative Support: Reconcile daily sales and payments; manage software/booking system data entry; assist ownership with reporting, inventory of retail and supply items, and vendor coordination as needed.
• Monitor stock and order office supplies, grooming supplies, and cleaning supplies to maintain operational readiness.
• Handle complaints and specific customer requests, ensuring timely and accurate resolution.
• Ensure company’s policies and security requirements are met.

Qualifications

• 1+ years of experience in a customer‑facing role; supervisory or management experience preferred.
• Genuine comfort and confidence working around dogs of all breeds, sizes, and energy levels.
• Strong organizational skills and ability to manage multiple schedules and priorities simultaneously.
• Excellent verbal and written communication skills; calm and professional under pressure.
• Proficiency with scheduling/POS software (e.g., Gingr, PetExec, or similar) or ability to learn quickly.
• Experience in pet care, veterinary, grooming, or hospitality industries is a plus.
• High school diploma or equivalent required.
• Hands‑on experience with office machines and proficiency in English (oral and written).
• Knowledge of G‑suite, Google for Work, and PetExec is a plus.
• Problem‑solving skills and high organizational and multitasking abilities.
• Good communication and people skills.

Physical Requirements

• Ability to stand, walk, and be on your feet for extended periods.
• Ability to lift up to 30 lbs (dog food, supplies, or assisting with a dog as needed).
• Comfortable being in close proximity to dogs, including large or excitable dogs, throughout the shift.

Schedule

Full-time, on‑site. Requires flexibility to work some early mornings, evenings, weekends, and holidays based on business needs, including boarding and overnight check‑in/check‑out times.

Compensation & Benefits

• Pay: $25/hr
• 401(k), PTO, employee discounts on services, and overtime if applicable.

EEO Statement

I hereby certify that I am legally authorized to work in the United States and can provide valid documentation upon request in compliance with federal employment laws.