Doggie Daycare Guest Experience Specialist

Digs Dog Care; Gladstone (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with up to 4% company match

Medical benefits at 6 months

DigIn Shared Ownership Program

Discounted DayPlay at locations

Job summary

Digs Gladstone, a premium dog care company, seeks a Front Desk Associate to be the friendly face for pet parents. You will greet guests, manage check-ins/outs, and assist the grooming team while promoting services and social content.

The role blends hospitality, organization, and love for dogs in a fast-paced environment. Responsibilities include handling payments, updating profiles, answering calls, and supporting events.

Qualifications

• A genuine love for dogs with a passion for hospitality.
• Strong communication skills, both written and verbal.
• Highly organized with attention to detail and multitasking ability.
• Calm, solutions-oriented mindset in a fast-paced setting.
• Comfortable using phones, computers, and POS systems.
• Able to interact well with dogs of all sizes and temperaments.
• Flexible scheduling including weekends, evenings, and holidays.
• Reception experience in veterinary, hotel, or hospitality is a plus.

Responsibilities

• Greet guests warmly and professionally as the first point of contact.
• Check pets in/out, update profiles, and process payments accurately.
• Answer phones with excellent etiquette and handle inquiries.
• Coordinate with grooming team and manage appointments and handoffs.
• Educate pet parents about services and updates for their pup.
• Photograph pups and create social media content.
• Draft written communications to customers via the POS system.
• Support community events and front desk operations.
• Maintain a clean, organized front desk and lobby.
• Keep clear daily notes for team communication.
• Assist with opening/closing procedures and cleaning protocols.
• Support daycare play groups and kennel areas as needed.
• Contribute to overall culture, pet wellbeing, and hospitality.

Skills

Love for dogs

Communication skills

Highly organized

Phone etiquette

POS system familiarity

Customer service

Tools

POS systems

Phone & computer usage

Job description

Digs Gladstone, a premium dog care company, seeks a Front Desk Associate to be the friendly face for pet parents. You will greet guests, manage check-ins/outs, and assist the grooming team while promoting services and social content.

The role blends hospitality, organization, and love for dogs in a fast-paced environment. Responsibilities include handling payments, updating profiles, answering calls, and supporting events.