Front Desk & Guest Experience Lead

Kimpton Hotels & Restaurants; Miami (FL); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Kimpton Hotels & Restaurants is seeking a Front Office Leader to oversee all Front Office Operations, ensuring a high level of guest service and staff training. The role requires managing desk agents, reviewing logs, and coordinating shifts across evenings, weekends, and holidays.

Applicants should have at least 2 years of hospitality management experience and a Bachelor’s degree (preferred). Experience with Opera and Microsoft Office Suite is also preferred to support daily operations.

Formación

• Minimum of 2 years management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsabilidades

• Lead Front Office Operations by setting and maintaining a high level of guest service.
• Review and train the front desk staff; ensure incidents, arrivals, and requests are managed smoothly.
• Coordinate schedules and ensure coverage, including evenings, weekends, and holidays.
• Assist with sick calls or tardiness by finding coverage and staying until covered.
• Manage expenses and labor costs to meet budgeted targets.

Conocimientos

Leadership

Communication

Problem-solving

Educación

Bachelor's degree

Herramientas

Opera

Microsoft Office Suite

Descripción del empleo

Kimpton Hotels & Restaurants is seeking a Front Office Leader to oversee all Front Office Operations, ensuring a high level of guest service and staff training. The role requires managing desk agents, reviewing logs, and coordinating shifts across evenings, weekends, and holidays.

Applicants should have at least 2 years of hospitality management experience and a Bachelor’s degree (preferred). Experience with Opera and Microsoft Office Suite is also preferred to support daily operations.