Guest Experience Manager - Front Office Leader

Kimpton Hotels & Restaurants; Torch of Friendship (FL); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking a Front Office Leader in Florida to oversee all Front Office Operations, maintain a high level of guest service, and train staff. This role requires strong people skills and a collaborative approach to hotel operations.

Minimum 2 years of hospitality management is required, with preferred experience using Opera and Microsoft Office. A Bachelor's degree is preferred, and flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• Minimum 2 years management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Experience with Opera and Microsoft Office Suite is preferred.
• Ability to read, write, and verbally communicate effectively and professionally.

Responsibilities

• Meet the desk agents to obtain pertinent information and review logs for incidents and updates.
• Oversee front desk operations and staff training to maintain high guest service levels.
• Coordinate schedules, ensure timely coverage, and manage labor costs.
• Ensure cash handling procedures and maintain guest ledger and comment cards.

Skills

Leadership

Communication

Customer service

Education

Bachelor's degree

Tools

Opera

Microsoft Office Suite

Job description

Kimpton Hotels & Restaurants is seeking a Front Office Leader in Florida to oversee all Front Office Operations, maintain a high level of guest service, and train staff. This role requires strong people skills and a collaborative approach to hotel operations.

Minimum 2 years of hospitality management is required, with preferred experience using Opera and Microsoft Office. A Bachelor's degree is preferred, and flexibility to work evenings, weekends, and holidays is expected.