Front Office Lead: Guest Services & VIP Rooms Supervisor

Gf Hotels; Colorado Springs (CO); On-site; USD 58,000 - 59,000; Full time

Benefits offered by this job

Competitive wages

Sick leave

401(k)

Hilton employee discounts

Job summary

DoubleTree Colorado Springs is seeking an Assistant Front Office Manager to help the Front Office Manager run daily guest services and supervise front desk staff. You will help ensure smooth check-in and check-out procedures and maintain high guest satisfaction.

You will oversee front desk operations, train and schedule staff, and coordinate with housekeeping and maintenance to prepare rooms and handle special requests.

Qualifications

• High school diploma is standard; hospitality or business degree preferred by larger brands.
• Experience in hotel or guest services; supervisory experience advantageous.
• Familiarity with hotel PMS and basic office software.

Responsibilities

• Supervise front desk staff and guest services to ensure smooth daily operations.
• Coordinate with housekeeping and maintenance to prepare VIP rooms and handle repairs.
• Assist with reporting, shift checklists, and stepping in for the manager when needed.

Skills

Strong leadership

Clear communication

Problem solving

Education

High school diploma

Hospitality or business degree (preferred)

Tools

PMS familiarity

Office software

Job description

DoubleTree Colorado Springs is seeking an Assistant Front Office Manager to help the Front Office Manager run daily guest services and supervise front desk staff. You will help ensure smooth check-in and check-out procedures and maintain high guest satisfaction.

You will oversee front desk operations, train and schedule staff, and coordinate with housekeeping and maintenance to prepare rooms and handle special requests.