Front Desk & Guest Experience Lead

lodgingdynamics; Fort Lauderdale (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Travel discounts at hotel partners

Paid time off

Wellness program

Health, dental, vision, 401(k)

Job summary

Lodging Dynamics Hospitality Group is hiring for a Front Desk Agent to support guest services at our Fort Lauderdale hotel. You will greet guests, handle check-ins/check-outs, and assist with reservations while upholding our guest-first service standards.

The role emphasizes professionalism, confidentiality, and up-selling opportunities to maximize room revenue, with emphasis on teamwork and guest satisfaction. Training and growth are available within a people-focused culture.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.

Skills

Communication skills

Organizational skills

Customer service

Leadership training

Education

High school diploma

Job description

Lodging Dynamics Hospitality Group is hiring for a Front Desk Agent to support guest services at our Fort Lauderdale hotel. You will greet guests, handle check-ins/check-outs, and assist with reservations while upholding our guest-first service standards.

The role emphasizes professionalism, confidentiality, and up-selling opportunities to maximize room revenue, with emphasis on teamwork and guest satisfaction. Training and growth are available within a people-focused culture.