Night Auditor & Guest Services Lead

Royal Club Hotels; Fort Lauderdale (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Royal Club Hotels in Fort Lauderdale seeks a Front Desk Representative focused on guest services and smooth check-in/check-out experiences. No hotel experience required, but excellent customer service skills are essential and you must have open availability.

Responsibilities include registering guests, assigning rooms, handling reservations, and coordinating with housekeeping while maintaining guest privacy and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• Previous Front Desk experience preferred.
• Ability to communicate with the public, hotel staff, and management professionally.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department.
• Manages and resolves all guest complaints professionally and courteously.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Performs other duties as assigned.

Skills

Customer service

Communications

Pressure handling

Self-starter

Education

High school diploma

Tools

Front desk equipment

Job description

Royal Club Hotels in Fort Lauderdale seeks a Front Desk Representative focused on guest services and smooth check-in/check-out experiences. No hotel experience required, but excellent customer service skills are essential and you must have open availability.

Responsibilities include registering guests, assigning rooms, handling reservations, and coordinating with housekeeping while maintaining guest privacy and a professional demeanor.