Guest Experience Agent — Front Desk & Concierge

Kolter Hospitality; Fort Lauderdale (FL); On-site; USD 35,000 - 42,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent in Fort Lauderdale, FL. The role involves checking guests in and out, issuing room keys, and resolving issues while upholding Hyatt and Kolter standards.

You will welcome guests by name, inform them of services, and coordinate requests in a fast-paced environment to ensure a seamless guest experience. The position requires delivering service excellence, maintaining safety, and contributing to a welcoming atmosphere for all guests and meeting

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, stock, and provide beverages and food products for meetings/events according to standards.
• Set up and break down meeting spaces and prepare food for meetings/events.
• Follow hotel rate structures and upsell strategies.
• Perform cashiering tasks like bill settlement and posting charges.
• Know and carry out duties for fire alarms, medical emergencies, and security threats.
• Cancel room reservations according to policy.
• Report items in need of repair.
• Follow all safety procedures.

Job description

Kolter Hospitality is seeking a Front Desk Agent in Fort Lauderdale, FL. The role involves checking guests in and out, issuing room keys, and resolving issues while upholding Hyatt and Kolter standards.

You will welcome guests by name, inform them of services, and coordinate requests in a fast-paced environment to ensure a seamless guest experience. The position requires delivering service excellence, maintaining safety, and contributing to a welcoming atmosphere for all guests and meeting