Front Desk Guest Experience Specialist

HHM Hospitality; Fort Lauderdale (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Job summary

HHM Hotels in Fort Lauderdale is seeking a Guest Service Agent to greet, register, and service guests while maintaining brand and sustainability standards. You will handle check-ins, reservations, payments, and inquiries, ensuring guest satisfaction.

The role requires former customer service experience and familiarity with PMS systems. The position offers full-time hours with a range of benefits and opportunities for growth within the Front Office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register guests to hotel rooms and process check-ins.
• Establish methods of payment and verify credit.
• Make and confirm reservations and compute bills.
• Transmit and receive messages using the PMS system and phones.
• Respond to guest requests promptly and resolve complaints as needed.

Skills

Customer service

PMS knowledge

Education

High School diploma or equivalent

Job description

HHM Hotels in Fort Lauderdale is seeking a Guest Service Agent to greet, register, and service guests while maintaining brand and sustainability standards. You will handle check-ins, reservations, payments, and inquiries, ensuring guest satisfaction.

The role requires former customer service experience and familiarity with PMS systems. The position offers full-time hours with a range of benefits and opportunities for growth within the Front Office team.