Front Desk Lead: Guest Experience & Hospitality

lodgingdynamics; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at hotel partners and

Paid time off

Wellness program

Benefits package including health, etc

Job summary

Lodging Dynamics Hospitality Group, a national hospitality management company, seeks a Front Desk Agent to greet guests, register rooms, and coordinate with the reservation center. You will use up-selling techniques to maximize room rates and prepare for group check-ins and VIP arrivals.

As a valued team member, you will handle guest records with integrity, answer calls, and route messages accurately while resolving routine issues and ensuring guest satisfaction.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Communication skills

Organizational skills

Customer service

Leadership and training

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group, a national hospitality management company, seeks a Front Desk Agent to greet guests, register rooms, and coordinate with the reservation center. You will use up-selling techniques to maximize room rates and prepare for group check-ins and VIP arrivals.

As a valued team member, you will handle guest records with integrity, answer calls, and route messages accurately while resolving routine issues and ensuring guest satisfaction.