Front Desk & Guest Experience Lead

Ivy Hospitality; Columbus (OH); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401(k) Match

Zusammenfassung

The Ivy Hospitality Guest Services Manager leads the front office team to deliver warm, personalized service and create a welcoming environment for guests and associates alike.

This hands-on leader oversees check-in/check-out, guest satisfaction, and team performance, ensuring interactions reflect Ivy Hospitality’s commitment to excellence. Strong problem-solving, communication, and collaboration with other hotel departments are essential for success.

Qualifikationen

• High school diploma or equivalent.
• Hospitality or business management training is a plus.
• 2–3 years front desk or hotel operations experience preferred; supervisory experience valued.

Aufgaben

• Lead and inspire the front office team to deliver seamless check-in, check-out, and guest experiences.
• Act as primary contact for guest concerns; resolve issues quickly and ensure satisfaction.
• Ensure a welcoming atmosphere with professional appearance and genuine hospitality.
• Manage front desk operations including reservations, room assignments, and guest requests.
• Collaborate with sales and revenue teams on occupancy, rates, and revenue strategies.
• Train and coach front desk staff; conduct daily huddles to review service expectations.
• Oversee cash handling, billing accuracy, and financial reconciliation.
• Ensure compliance with front office policies and brand standards.
• Coordinate with housekeeping, maintenance, and F&B for seamless guest experiences.
• Recruiting, hiring, onboarding new front office staff.

Kenntnisse

Front desk supervision

Guest service excellence

Communication

PMS experience

Team leadership

Problem solving

Ausbildung

High school diploma

Hospitality training

Tools

PMS software

Front office tech

Jobbeschreibung

The Ivy Hospitality Guest Services Manager leads the front office team to deliver warm, personalized service and create a welcoming environment for guests and associates alike.

This hands-on leader oversees check-in/check-out, guest satisfaction, and team performance, ensuring interactions reflect Ivy Hospitality’s commitment to excellence. Strong problem-solving, communication, and collaboration with other hotel departments are essential for success.