Front Desk & Guest Experience Coordinator

Jewish-Community-Center-of-the-East-Bay; Oakland (CA); On-site; USD 83,096,832 - 91,693,056; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Sick pay

Jewish holidays

Job summary

The Jewish Community Center of the East Bay (JCCEB) seeks a Guest Services Coordinator to manage the front desk at our Oakland campus. You will welcome guests, answer questions, and guide visitors to programs and spaces, ensuring a warm, organized environment for members, staff, and partners.

You will also support campus operations, coordinate room bookings, assist with events, and help with administrative tasks, mail, and safety protocols.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in guest services, hospitality, front desk, or customer-facing roles.
• Experience in Jewish Community Center, Jewish organization, or nonprofit is a plus.
• Strong communication and problem-solving skills.
• Ability to write procedural documentation.

Responsibilities

• Greet guests and staff with warmth; manage front desk operations.
• Serve as campus concierge, guiding visitors and handling inquiries.
• Maintain visitor logs and security compliance.
• Coordinate room reservations, schedules, and spaces.
• Support events, mailroom, and administrative tasks as needed.

Skills

Bachelor's degree

Guest services

Front desk operations

Customer-facing

Google Suite

Microsoft Office

Communication skills

Ability to write procedures

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

MS Office

Job description

The Jewish Community Center of the East Bay (JCCEB) seeks a Guest Services Coordinator to manage the front desk at our Oakland campus. You will welcome guests, answer questions, and guide visitors to programs and spaces, ensuring a warm, organized environment for members, staff, and partners.

You will also support campus operations, coordinate room bookings, assist with events, and help with administrative tasks, mail, and safety protocols.