Member Experience Co-Manager

Levine Jewish Community Center; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

The Levine JCC is seeking a proactive Member & Guest Services Co-Manager to lead the front desk and outdoor entrances, ensuring a welcoming, responsive experience for members and guests. This role requires collaboration with other departments, staff supervision, and strong hospitality focus.

As part of a two-person leadership team, you will oversee scheduling, payroll, training, and data integrity across member management systems, while maintaining exceptional service standards and community

Qualifications

• Bachelor’s degree required.
• Experience in customer service or operations in a community-based organization is preferred.
• Supervisory experience is a plus.
• Proficiency with CRM or membership management systems is preferred.

Responsibilities

• Oversee daily operations of the Member & Guest Services Center and Outdoor Aquatics Entrance.
• Supervise Members & Guest Services Associates and manage staffing, schedules, and payroll.
• Provide tours and assist with membership inquiries, program information, and enrollment.
• Maintain knowledge of programs, policies, and schedules to ensure accurate information is shared.

Skills

Customer service

Leadership

Communication

Staff supervision

Multitasking

Education

Bachelor’s degree

Tools

Amilia SmartRec

Upace/My J App

Hubspot

Microsoft Office

Job description

The Levine JCC is seeking a proactive Member & Guest Services Co-Manager to lead the front desk and outdoor entrances, ensuring a welcoming, responsive experience for members and guests. This role requires collaboration with other departments, staff supervision, and strong hospitality focus.

As part of a two-person leadership team, you will oversee scheduling, payroll, training, and data integrity across member management systems, while maintaining exceptional service standards and community