Member Experience Coordinator - Front Desk & Services

Jewish Community Center of San Francisco; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Jewish Community Center of San Francisco seeks a Customer Service Representative to provide excellent service to members and guests. You will manage customer interactions, including fitness check-ins and retail purchases, while ensuring a welcoming atmosphere. Ideal candidates will have 1-2 years of experience in a customer-centric role, strong administrative skills, and proficiency in tools like Salesforce and MS Office. The position involves various shifts, including evenings and weekends, in a community-oriented environment.

Qualifications

• 1-2 years of experience in a customer‑centric organization.
• Ability to work independently and collaboratively within a diverse team.
• Commitment to discretion and confidentiality when handling patron data.

Responsibilities

• Greet members and guests, ensuring a warm and welcoming atmosphere.
• Manage fitness member check-ins, ensuring proper waivers are signed.
• Utilize CRM systems for member registrations and communication.

Skills

Outstanding customer service skills

Strong administrative skills

Proficiency in computers

Experience with Salesforce

Excellent oral and written communication skills

Tools

Salesforce

MS Office

Job description

Jewish Community Center of San Francisco seeks a Customer Service Representative to provide excellent service to members and guests. You will manage customer interactions, including fitness check-ins and retail purchases, while ensuring a welcoming atmosphere. Ideal candidates will have 1-2 years of experience in a customer-centric role, strong administrative skills, and proficiency in tools like Salesforce and MS Office. The position involves various shifts, including evenings and weekends, in a community-oriented environment.