Front Desk & Guest Experience Coordinator

Heritage Vet Partners; Elkader (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Welcoming work environment

Training and support

Job summary

Heritage Vet Partners is seeking a friendly, organized receptionist to be the first point of contact in our Elkader office. You will greet visitors, answer calls, manage the front desk, and support daily administrative operations with a professional and helpful presence.

The role requires multitasking, clear communication, and a customer-focused mindset in a fast-paced veterinary support environment. Training and a collaborative team culture are provided.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous experience in receptionist, front desk, customer service, or administrative support role preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a customer-focused approach.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Basic proficiency with phone systems, email, scheduling tools, and standard office software.
• Ability to remain professional, composed, and helpful in a busy environment.
• Attention to detail and a commitment to accuracy.

Responsibilities

• Greet and assist visitors, clients, and staff in a courteous and professional manner
• Answer and route incoming phone calls, take messages, and respond to general inquiries
• Manage the front desk area to ensure it remains organized, welcoming, and presentable
• Schedule appointments, coordinate calendars, and assist with meeting logistics as needed
• Receive, sort, and distribute mail, packages, and deliveries
• Maintain accurate records, logs, and basic administrative documentation
• Support office operations with filing, data entry, photocopying, and other clerical tasks
• Assist with general coordination between departments to help ensure smooth daily operations
• Handle sensitive information with discretion and professionalism

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Customer focus

Professionalism

Education

High school diploma or equivalent

Tools

Phone systems

Email

Scheduling tools

Office software

Job description

Heritage Vet Partners is seeking a friendly, organized receptionist to be the first point of contact in our Elkader office. You will greet visitors, answer calls, manage the front desk, and support daily administrative operations with a professional and helpful presence.

The role requires multitasking, clear communication, and a customer-focused mindset in a fast-paced veterinary support environment. Training and a collaborative team culture are provided.