Front Desk & Visitor Experience Lead

Nebraska Vet Services; Elkader (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Welcoming work environment

Opportunities to build administrative/

Training and support

Job summary

Nebraska Vet Services in Elkader, IA seeks a friendly and organized receptionist to be the first point of contact for visitors, clients, and team members. You will support daily administrative operations in a fast-paced environment.

Responsibilities include greeting guests, answering calls, routing inquiries, managing front desk, scheduling appointments, handling mail, and maintaining records. A high school diploma and good communication are required; prior front desk or customer service

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills and a customer-focused approach.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Basic proficiency with phone systems, email, scheduling tools, and standard office software.
• Ability to remain professional, composed, and helpful in a busy environment.
• Attention to detail and a commitment to accuracy.

Responsibilities

• Greet and assist visitors, clients, and staff in a courteous and professional manner
• Answer and route incoming phone calls, take messages, and respond to general inquiries
• Manage the front desk area to ensure it remains organized, welcoming, and presentable
• Schedule appointments, coordinate calendars, and assist with meeting logistics as needed
• Receive, sort, and distribute mail, packages, and deliveries
• Maintain accurate records, logs, and basic administrative documentation
• Support office operations with filing, data entry, photocopying, and other clerical tasks
• Assist with general coordination between departments to help ensure smooth daily operations
• Handle sensitive information with discretion and professionalism

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Phone systems

Scheduling tools

Education

High school diploma or equivalent

Tools

Office software

Job description

Nebraska Vet Services in Elkader, IA seeks a friendly and organized receptionist to be the first point of contact for visitors, clients, and team members. You will support daily administrative operations in a fast-paced environment.

Responsibilities include greeting guests, answering calls, routing inquiries, managing front desk, scheduling appointments, handling mail, and maintaining records. A high school diploma and good communication are required; prior front desk or customer service