Front Desk & Guest Experience Coordinator

Nebraska Vet Services; Elkader (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Nebraska Vet Services is seeking a friendly, organized receptionist to be the first point of contact in our Elkader, IA office. You will greet visitors, answer calls, and help manage daily administrative tasks in a fast-paced animal health environment.

Responsibilities include scheduling, mail handling, inter-department coordination, and maintaining professional, courteous communication with clients and team members.

Qualifications

• High school diploma or equivalent.
• Previous experience in receptionist/front desk/customer service/administrative support preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer-focused approach.
• Strong organizational skills with ability to multitask.

Responsibilities

• Greet and assist visitors, clients, and staff in a courteous and professional manner.
• Answer and route incoming phone calls, take messages, and respond to inquiries.
• Maintain organized, welcoming front desk area.
• Schedule appointments and coordinate calendars.
• Receive, sort, and distribute mail and deliveries.
• Maintain accurate records and basic administrative docs.
• Support office operations with filing, data entry, and copy tasks.
• Coordinate between departments to ensure smooth daily operations.
• Handle sensitive information with discretion and professionalism.

Skills

Verbal & written communication

Organizational skills

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Phone system

Job description

Nebraska Vet Services is seeking a friendly, organized receptionist to be the first point of contact in our Elkader, IA office. You will greet visitors, answer calls, and help manage daily administrative tasks in a fast-paced animal health environment.

Responsibilities include scheduling, mail handling, inter-department coordination, and maintaining professional, courteous communication with clients and team members.