Part-Time Front Desk Guest Concierge

Colwen Management Inc; Portland (ME); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Job summary

Colwen Harbor Hotel in Portland, ME is seeking a friendly Front Desk Associate to handle guest registration, reservations, and local information. You will warmly welcome guests, manage check-in/out, and ensure smooth front desk operations while maintaining confidentiality and professional standards.

The role requires strong customer service, excellent communication, and the ability to work a 7-day rotating schedule including nights and weekends. On-site with competitive perks and benefits.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Willingness to work a 7-day rotational schedule including nights, weekends, and holidays.
• Familiarity with local area and ability to provide directions.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage front desk operations and ensure timely check-in/out.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain knowledge of hotel policies, rates, and local events.

Skills

Customer service

Verbal communication

Written communication

Organization

Interpersonal skills

Microsoft Office

PMS software

Tools

Property Management System

Microsoft Office Suite

Job description

Colwen Harbor Hotel in Portland, ME is seeking a friendly Front Desk Associate to handle guest registration, reservations, and local information. You will warmly welcome guests, manage check-in/out, and ensure smooth front desk operations while maintaining confidentiality and professional standards.

The role requires strong customer service, excellent communication, and the ability to work a 7-day rotating schedule including nights and weekends. On-site with competitive perks and benefits.