Front Desk Guest Experience Concierge

Virgin Hotels; Nashville (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Virgin Hotels Nashville is seeking a front desk team member to deliver outstanding guest service and support hotel operations. You will manage check-ins/outs, process folios and settlements, and uphold the Virgin tone of voice across all interactions with guests and colleagues.

The role requires strong English communication, proficiency with MS Word/Excel/PowerPoint, and the ability to work nights, weekends, and holidays.

Qualifications

• Must be able to clearly and pleasantly communicate in English with guests and staff.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to perform accurate mathematical calculations.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Learn and retain complete knowledge of front office procedures and policies.
• Maintain the Virgin Tone of Voice and service standards.
• Assist with check-in/check-out for guests (traditional, kiosk, iPad).
• Process guest folios, resolve disputed charges and settle accounts.
• Perform cashiering duties: process allowances, post charges, count bank.
• Maintain a clean, organized work area and timely communications with guests.

Skills

English communication

MS Word

MS Excel

PowerPoint

Mathematical calculations

Evening/weekend availability

Education

Bachelor's degree

Job description

Virgin Hotels Nashville is seeking a front desk team member to deliver outstanding guest service and support hotel operations. You will manage check-ins/outs, process folios and settlements, and uphold the Virgin tone of voice across all interactions with guests and colleagues.

The role requires strong English communication, proficiency with MS Word/Excel/PowerPoint, and the ability to work nights, weekends, and holidays.