Front Desk Supervisor: Elevate Guest Experience

Virgin-Hotels-Central-Services-LL

Nashville (TN)

On-site

USD 40,000 - 56,000

Full time

39 hours ago

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Job summary

Virgin Hotels Central Services LLC in Nashville is seeking a Front Desk Supervisor to lead overnight front desk operations, welcome guests, and ensure smooth check-in/out while delivering exceptional service.

The role requires strong communication, cash handling, and familiarity with front office systems; you will supervise overnight staff, prepare reports, and coordinate with other hotel departments to create memorable guest experiences.

Qualifications

Current, legal and unrestricted ability to work in the United States.
High school or equivalent education required.
2-3 years of front office agent experience or similar customer service supervisor expereience.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Proficient in MS Word, Excel, PowerPoint

Responsibilities

Learn and retain complete knowledge of front office procedures and comply with all policies.
Maintain the Virgin Tone of Voice, Culture & level of standards set forth by the management team.
Handle check-in and check-out processes and assist guests according to their preference.
Provide exceptional guest service with timely, accurate information about hotel events.
Operate front desk systems (HMS, Guestware, GoConcierge) and ensure reports are accurate.
Post charges, balance cash, and settle guest accounts following procedures.
Supervise overnight staff and communicate safety and security procedures.
Ensure night audit procedures are completed and incidents are properly documented.