Guest Experience Supervisor — Overnight Front Desk

Virgin Hotels; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Virgin Hotels in Nashville is seeking a dedicated Front Office Agent for overnight shifts. You will manage check-ins and check-outs, greet guests warmly and provide information about local attractions.

You will maintain front desk knowledge, assist with YES! orders, and ensure accurate cash handling while upholding Virgin's tone of voice and service standards.

A high school diploma is required; hospitality experience preferred; fluent English and strong communication skills are essential.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2-3 years front office or guest service experience.
• Clear English communication, professional demeanor.

Responsibilities

• Learn and retain full knowledge of front office procedures.
• Deliver warm, personalized guest service and handle check-ins/outs.
• Operate overnight shift and ensure accurate nightly reports.
• Uphold Virgin Hotels tone of voice and standards.
• Assist with YES! requests and respond to guest needs.
• Maintain security and safety procedures throughout the shift.

Skills

Front desk operations

Guest service

English fluency

Teamwork

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Virgin Hotels in Nashville is seeking a dedicated Front Office Agent for overnight shifts. You will manage check-ins and check-outs, greet guests warmly and provide information about local attractions.

You will maintain front desk knowledge, assist with YES! orders, and ensure accurate cash handling while upholding Virgin's tone of voice and service standards.

A high school diploma is required; hospitality experience preferred; fluent English and strong communication skills are essential.