Front Desk Guest Experience Champion

PM New Logo; Goodlettsville (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

Holiday Inn Opryland in Nashville, TN seeks a friendly Guest Service Agent to be the face at the front desk and create a warm, welcoming environment for guests. You will handle check-ins/check-outs, share local recommendations, and ensure exceptional service throughout the guest stay.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience, with a flexible schedule including nights and weekends.

Qualifications

• Must have a High School diploma (or equivalent).
• 3–6 months of related experience preferred.
• Be a people-person with a friendly, can-do attitude.

Responsibilities

• Serve as the face of the front desk, greeting guests and answering questions.
• Handle check-ins and check-outs accurately and efficiently.
• Provide guests with local information about restaurants, events, and attractions.
• Process payments and use the property management system and related tools.

Skills

Customer service

Communication

Interpersonal skills

Education

High School diploma or equivalent

Tools

Computers

Databases

Property Management Systems

Job description

Holiday Inn Opryland in Nashville, TN seeks a friendly Guest Service Agent to be the face at the front desk and create a warm, welcoming environment for guests. You will handle check-ins/check-outs, share local recommendations, and ensure exceptional service throughout the guest stay.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience, with a flexible schedule including nights and weekends.