Front Desk Agent - Guest Services

PM Hotel Group; Goodlettsville (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

PM Hotel Group seeks a Guest Service Agent for Holiday Inn Opryland in Nashville, TN. The role is on-site at the front desk, delivering warm, helpful guest interactions from check-in to check-out.

You will share knowledge of local restaurants and events while maintaining accuracy with the property management system. We require a high school diploma or equivalent and 3–6 months of related experience, with a strong emphasis on customer service and a positive, can-do attitude to thrive in a

Qualifications

• Must have a High School diploma (or equivalent).
• 3–6 months of related experience preferred.
• Must be a people-person with friendly, positive demeanor.

Responsibilities

• Serve as the face of the front desk and greet guests warmly.
• Assist guests with check-in/check-out, directions, and local information.
• Handle guest requests and issues with professionalism and timeliness.
• Utilize computers, databases, and the property management system to assist daily operations.

Skills

Customer service

Communication

Professionalism

Education

High School diploma or equivalent

Tools

Property management system

Job description

PM Hotel Group seeks a Guest Service Agent for Holiday Inn Opryland in Nashville, TN. The role is on-site at the front desk, delivering warm, helpful guest interactions from check-in to check-out.

You will share knowledge of local restaurants and events while maintaining accuracy with the property management system. We require a high school diploma or equivalent and 3–6 months of related experience, with a strong emphasis on customer service and a positive, can-do attitude to thrive in a