Front Desk Guest Experience Associate (Flexible Shifts)

Home2 Suites by Hilton Springdale Cincinnati; Cincinnati (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Shifts

Paid Vacation

Employee Discounts

Job summary

Home2 Suites by Hilton Springdale Cincinnati is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency. You will handle reservations, upsell amenities, and ensure accurate billing while maintaining confidentiality and professionalism.

Ideal candidates are organized, customer-focused, and capable of multitasking in a fast-paced hospitality setting. Training is provided for hotel systems and procedures, with opportunities for growth within the

Qualifications

• Experience in customer service or hospitality preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and hotel management systems (training provided).
• Reliable, punctual, and committed to delivering excellent guest service.

Responsibilities

• Manage guest reservations and coordinate with the reservation center as needed.
• Check guests in and out, process payments, and follow all established front desk procedures.
• Greet and register guests promptly while using up-selling techniques to maximize room revenue.
• Maintain confidentiality and handle sensitive guest information with professionalism and integrity.
• Answer and route incoming calls courteously, ensuring accurate and timely message delivery.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Address minor guest concerns promptly and escalate significant issues to management when necessary.
• Respond quickly to guest requests and follow up to ensure complete satisfaction.
• Complete daily front desk documentation, including cash handling, postings, and required reports.
• Maintain a polished, professional appearance and uphold all company policies and procedures.
• Perform additional duties as assigned by the supervisor or management.

Skills

Customer service

Communication

Multitasking

Hotel systems

Reliability

Tools

PMS software

Job description

Home2 Suites by Hilton Springdale Cincinnati is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency. You will handle reservations, upsell amenities, and ensure accurate billing while maintaining confidentiality and professionalism.

Ideal candidates are organized, customer-focused, and capable of multitasking in a fast-paced hospitality setting. Training is provided for hotel systems and procedures, with opportunities for growth within the