Assistant General Manager — Hospitality Ops Lead (Growth)

Home2 Suites by Hilton Springdale Cincinnati; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Shifts

Paid Vacation

Employee Discounts on Hotel Stays

Opportunities for Growth

Supportive Team Culture and Training

Job summary

Home2 Suites by Hilton Springdale Cincinnati is looking for an energetic Assistant General Manager to oversee daily hotel operations and lead department teams. You will support the General Manager in profitability, guest experience, brand standards, and staff development across housekeeping, maintenance, front desk, and night audit.

Ideal candidates are strong communicators, problem-solvers, and team leaders who excel in a fast-paced hospitality environment and can manage budgets, training, and

Qualifications

• Supervisory experience in hospitality management.
• Strong customer service and guest relations skills.
• Proficient in budgeting, financial reporting, and basic revenue management.
• Knowledge of hotel operations, HR practices, and safety standards.
• Familiarity with front desk systems, multi-line phones, and MS Word/Excel.
• Excellent communication, problem solving, and decision making abilities.
• Ability to remain calm, objective, and effective in high-pressure situations.

Responsibilities

• Support daily hotel operations and supervise housekeeping, maintenance, front desk, laundry, and houseman teams.
• Ensure guests receive prompt, professional, and courteous service; resolve guest concerns quickly and effectively.
• Maintain compliance with hotel policies, brand standards, safety regulations, and operational procedures.
• Assist with hiring, training, coaching, and developing staff to ensure strong performance and teamwork.
• Participate in Manager‑on‑Duty (MOD) coverage, responding to guest and employee emergencies as needed.
• Conduct daily and weekly property inspections to ensure cleanliness, safety, and proper maintenance.
• Support budget management, financial reporting, inventory control, and revenue‑related tasks.
• Review operating and sales reports with the General Manager and department heads; recommend improvements.
• Ensure proper staffing levels, scheduling, and communication across all departments.
• Maintain professional appearance, reliable attendance, and a positive, service‑driven attitude.
• Uphold key control standards, safety procedures, and proper use of equipment and supplies.
• Build strong working relationships with staff, vendors, and guests to support smooth operations.
• Perform additional duties as assigned by the General Manager or corporate leadership.

Skills

Supervisory experience

Customer service

Budgeting & reporting

Front desk systems

Communication & problem solving

Bilingual abilities

Night audit experience

Tools

Microsoft Word/Excel

Job description

Home2 Suites by Hilton Springdale Cincinnati is looking for an energetic Assistant General Manager to oversee daily hotel operations and lead department teams. You will support the General Manager in profitability, guest experience, brand standards, and staff development across housekeeping, maintenance, front desk, and night audit.

Ideal candidates are strong communicators, problem-solvers, and team leaders who excel in a fast-paced hospitality environment and can manage budgets, training, and