Front Desk Guest Service Agent

Home 2 Suites Bettendorf; Pleasant Valley Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health and dental insurance

401K

Voluntary life insurance

Travel discounts

Growth opportunities

Job summary

Home2 Suites by Hilton is seeking a Front Desk Guest Service Agent to join our Frontier Hospitality Group team in Pleasant Valley Township, IA. You will provide high-quality customer service, manage reservations, and handle guest inquiries during a flexible schedule that may require two to five shifts per week.

We value reliability and a friendly, professional demeanor, with opportunities for growth and involvement in a locally owned hospitality group committed to work-life balance.

Qualifications

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Flexible schedule

Education

High School Diploma or GED

Tools

None

Job description

Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team!

We are looking for individuals who are able to work a variable schedule that may include two days a week or five based on need.

Who We Are:

Frontier Hospitality Group has been locally owned since 1050. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Benefits to Working Here:

• Health and Dental Insurance, 401K, and Voluntary Life Insurance (30 hours or more)
• Travel Discounts to relax and refresh.
• Growth opportunities to keep you challenged in your career.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.