Hotel Front Desk Associate | Flexible Shifts & Growth

Holiday Inn Cincinnati Liberty Way; Wetherington (OH); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Employee hotel discounts

Flexible scheduling

Career growth opportunities

Collaborative team culture

Job summary

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to welcome guests, handle check-ins, and manage reservations with warmth and efficiency. The role emphasizes guest satisfaction, upselling opportunities, and smooth front desk operations in a dynamic hotel setting.

The position requires excellent communication, multitasking, and a proactive approach to guest inquiries, with flexible shifts across 1st and 2nd periods.

Qualifications

• Exceptional customer service and communication skills.
• Able to multitask in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency including email.
• Flexible availability including evenings, weekends, and some holidays.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication

Multitasking

Punctuality

Tools

PMS systems

Job description

Holiday Inn Cincinnati Liberty Way is seeking a Front Desk Associate to welcome guests, handle check-ins, and manage reservations with warmth and efficiency. The role emphasizes guest satisfaction, upselling opportunities, and smooth front desk operations in a dynamic hotel setting.

The position requires excellent communication, multitasking, and a proactive approach to guest inquiries, with flexible shifts across 1st and 2nd periods.