Guest Experience Specialist – Front Desk

Crestview Management, LLC; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

HSA

Paid time off

401(k)

Dental

Vision

Job summary

Crestview Management, LLC is seeking a courteous Front Desk Agent to join our hotel team in Greensboro. You will manage check-ins/check-outs, reservations, and guest inquiries while maintaining a welcoming atmosphere.

Ideal candidates have strong communication skills, hospitality experience, and the ability to handle cash and POS transactions with accuracy. A flexible schedule including weekends is required to support hotel operations.

Qualifications

• High school diploma or equivalent preferred.
• Prior hotel, hospitality, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Professional, friendly, and positive attitude.
• Ability to stay calm and courteous with difficult guests.
• Basic computer skills and ability to learn hotel reservation/front-office systems.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Process reservations, cancellations, and room assignments.
• Answer questions and provide information about services and local attractions.
• Handle guest requests, concerns, and complaints professionally.
• Process payments and balance cash or transactions.
• Direct calls and respond to emails from guests.
• Maintain accurate records and protect guest confidentiality.
• Coordinate with housekeeping and other hotel departments.
• Monitor room availability and assist with issues.

Skills

Customer service

Verbal & written communication

Problem solving

Teamwork

Cash handling

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Crestview Management, LLC is seeking a courteous Front Desk Agent to join our hotel team in Greensboro. You will manage check-ins/check-outs, reservations, and guest inquiries while maintaining a welcoming atmosphere.

Ideal candidates have strong communication skills, hospitality experience, and the ability to handle cash and POS transactions with accuracy. A flexible schedule including weekends is required to support hotel operations.