Front Desk Guest Experience Associate

Eternal Hotels LLC; Pasco (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Vision

Medical

PTO

Job summary

Eternal Hotels LLC is seeking a courteous front desk agent to warmly welcome guests, check-in/out and handle requests at our Pasco, WA properties. You will promote hotel services and ensure accurate billing while delivering a high level of guest satisfaction.

The role requires 1 year of front desk or customer service experience, a high school diploma or equivalent, and a valid Food Handlers Card. This is an on-site position with a focus on professional, friendly service.

Qualifications

• 1 year of customer service and front desk experience is preferred.
• High school diploma or equivalent is required.
• Must have a valid Food Handlers Card.

Responsibilities

• Sell, register, and assign rooms to guests.
• Promote hotel facilities and services.
• Provide professional and friendly service for guests.
• Interact with guests and resolve questions or concerns.
• Calculate bills, collect payments and maintain cash bank according to policies.
• Post charges to guest accounts: room service, food, liquor and telephone.

Skills

Diplomacy

Multitasking

Time management

Customer service

Education

High school diploma or equivalent

Food Handlers Card

Job description

Eternal Hotels LLC is seeking a courteous front desk agent to warmly welcome guests, check-in/out and handle requests at our Pasco, WA properties. You will promote hotel services and ensure accurate billing while delivering a high level of guest satisfaction.

The role requires 1 year of front desk or customer service experience, a high school diploma or equivalent, and a valid Food Handlers Card. This is an on-site position with a focus on professional, friendly service.