Front Office Manager - Pendleton Area

Eternal Hotels LLC; Pendleton (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (Vacation & Sick)

Job summary

Eternal Hotels LLC is seeking a Front Office Manager to ensure smooth, guest-focused operations at our Pendleton-area properties. You will lead and train Front Office staff, maintain professional guest interactions, and coordinate with hotel leadership to uphold service standards.

The role requires prior Front Office Manager experience in hotels, familiarity with Choice Hotels brands, and a bachelor’s degree or equivalent.

Qualifications

• Prior hotel Front Office Manager experience.
• Experience with Choice Hotels.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage and train Front Office staff.
• Ensure the front desk provides a professional and friendly service for guests.
• Deal with guests and their requests.
• Arrange staff scheduling.
• Act as liaison between General Manager and staff.
• The Front Office is the area where guests form first and last impressions; work to create a pleasant experience.

Skills

Diplomacy

Clear communication

Leadership

Multitasking

Under pressure

Motivated

Education

Bachelor’s degree or equivalent experience

Job description

Eternal Hotels is a national hospitality company primarily engaged in the management and ownership of upscale, midscale and economy hotels & restaurants. Our brands include the Red Lion Hotel Pasco WA, Best Western Pendleton OR, Holiday Inn Express Pendleton OR, Best Western Plus Dayton WA, Comfort Inn & Suites Walla Walla WA, Sleep Inn Pasco WA, Rodeway Inn Boardman OR, and Vintners Lodge Prosser WA. Eternal Hotels operates a group of RV Parks & Resorts including the RV Park at Vintners Lodge in Prosser, WA and the Driftwood RV Resort in Boardman, OR. The company also owns and operates gas stations, entertainment, and restaurant venues throughout Washington and Oregon. For more information, please visit the company’s website at https://eternalhotelsllc.com.

Summary/Objective

A hotel Front Office Manager is tasked with making sure that the Front Office (the place where guests first come into contact with the hotel and staff) runs smoothly and effectively.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Managing and training the Front Office staff
• Ensuring the front desk provides a professional and friendly service for guests
• Dealing with guests
• Arranging staff scheduling
• Acting as liaison between General Manager and staff
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.

Competencies

• Diplomacy and the ability to communicate clearly
• Firm leadership skills
• The ability to multitask, prioritize and manage time
• The ability to perform under pressure
• Must be highly motivated

Work Environment

You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time. Though a hotel Front Office Manager creates their own schedule along with that of the other Front Office employees, the importance of the job usually means being on call at all times in case of emergency.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Required Education and Experience

Prior hotel Front Office Manager Experience.Prior experience with Choice Hotels.

Preferred Education and Experience

Bachelor’s degree or equivalent experience.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (Vacation & Sick)